Why can't I see my vehicle on the Live Map?

When installing your Zubie Key for the first time or moving it to a new vehicle, it is necessary you assign a Primary Driver to that vehicle. The app will not show the vehicle on the Live Map until this is done. 

App:

- To assign a Primary Driver in the app, go to Menu (three lines located top left of app) > Vehicles and select your vehicle. Click the three dots icon located on top right of vehicle page. This will bring up a vehicle specific menu as seen below. IMG_1145.jpg

Select Vehicle Settings.and select the Primary Driver from the dropdown options. 

IMG_2310.PNG

Click save and you will see it appear on the map in the app and web portal! 

 

Web Portal (my.zubie.co)

- To assign a Primary Driver in the web portal, go to settings (gear icon located top right) and select Zubie Keys. Once you are in the Zubie keys page select the pencil icon. Highlighted in image below.

PD2.JPG

A new window will pop up and from there you can select the Primary Driver from the dropdown options. Click save and you will see it appear on the map in the app and web portal! 

PD1.JPG

Please note, you may have to log out/ log in to refresh any new changes you have made. 

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3 Comments

  • 0
    Avatar
    tom amoroso

    i just tried to reload the zubie key information, and it keeps telling me that (the zubie Key is pending activation by another user)

     

    why is ti that i cnat seem to make this Zubie work.

  • 0
    Avatar
    Zubie Support

    Hi Tom,

    It sounds like you went through the activation steps twice, and the pending activation message is letting you know it's already in the activation process. It can take several hours (up to 12) after you plug in the device to appear in your account, if the device is going through software updates. Please email Support@zubiecar.com so that our Team can take a look and help you with this! Sorry it's not working properly for you yet, we will get it worked out.

     

    Thanks,

    Lauren with Zubie Community

  • 0
    Avatar
    mike penas

    i just tried to reload the zubie key info it keeps telling me zubie key is pending actvation by another user

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