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Getting Started with Zubie Car Connect for Personal or Family Use

Congratulations on receiving your Zubie Key! Watch this video to learn how to setup your Zubie account and activate your Key.

 
Here is what you’ll need to complete the activation process:

  • The Zubie Device
  • Activation code (provided either in email or in box)
  • Your Car
  • Credit Card (if you purchased through a retailer)

Mobile App

  1. Open the Zubie App and go to Menu>Settings>Zubie Keys and select Activate Zubie Key.
  2. Scan or enter the 8 digit serial number (located on Zubie Key) and activation code.
  3. Locate your diagnostics port- use the “Help me find it” button. It is generally located in the driver’s compartment near the steering wheel. 
  4. Insert the Key into the diagnostics port. Use a little pressure to make sure it goes in all the way and gets a good connection. You should see a blue flashing light after a few seconds (flashing blue and red is ok as well).  After another minute the light will go to solid blue- eventually it will go off.
  5. Take a drive to complete activation.  The claim will show as “pending” until trip data is successfully transmitted.  Generally this is within 15-30 minutes of the first trip, but note that it can take up to 12 hours to see your first trip depending on your coverage.

 

Transferring your Zubie Device to another vehicle? Simply plug the key in and take a drive- no need to reactivate!

 

Web Portal

1. Go to app.zubie.com and login with credentials.

2. Go to Settings>Zubie Devices and select Activate.

3. Enter the 8 or 10 digit serial number (located on the Device) and activation code.

4. Locate your diagnostics port- use the “Help me find it” button. It is generally located in the driver’s compartment near the steering wheel. 

5. Insert the Key into the diagnostics port. Use a little pressure to make sure it goes in all the way and gets a good connection. You should see a blue flashing light after a few seconds (flashing blue and red is ok as well).  After another minute the light will go to solid blue- eventually it will go off.

6. Take a drive to complete activation.  The claim will show as “pending” until trip data is successfully transmitted.  Generally this is within 15-30 minutes of the first trip.

 

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