- How should I mount my wireless Asset Trak?
- How should I charge my wireless Asset Trak?
- How frequently can I see updates for my asset or vehicle that has a wireless Asset Trak device?
- What should I do if the device position isn't updating on my Zubie app?
- How can I see my wireless Asset Trak's battery level and history of battery usage?
- Can I turn off my wireless Asset Trak device?
- What does the button on the wireless Asset Trak do?
How should I mount my wireless Asset Trak?
We recommend mounting your wireless Asset Trak with the mounting plate included in your package.
- Magnet option: Secure the magnetic mounting bracket to metal surfaces. Our metals are designed to withstand significant vibration, and should stay secure.
- Non-magnet option: For non-magnetic surfaces, you make use screws, nails or zip ties through the holes in the bracket to affix the mounting bracket to your asset.
If for any reason you cannot use the included mounting bracket, you may attach your wireless Asset Trak device using an adhesive. Be careful to use something that you can remove for recharging the device. As a last resort, duct tape around the outside of the device works.
How should I charge my wireless Asset Trak?
Simply remove the device from the mounting bracket, and place it on a wireless charging pad with the button and lights facing up. The LED lights on the device will flash every 1 second while the device is charging.
We recommend charging the device for 4 hours; you’ll know the device is fully charged when the LED lights stop blinking.
Be sure to remove your Asset Trak from the magnetic plate/mounting bracket. The device cannot charge with the bracket attached, and the magnet may also damage your charger. This is why it’s important to place only the device itself on the charging pad.
Virtually any qi enabled wireless charging device should work. However, you may want to avoid older Samsung brand chargers as some customers have reported trouble with these chargers.
How frequently can I see updates for my asset that has a wireless Asset Trak device?
This will depend on whether you’ve connected your wireless Asset Trak to an asset or a vehicle in the Zubie app. Here’s how your device will work out of the box:
- Connected to an asset: Your device will “ping” (send data to Zubie) every six hours. With this configuration, the battery should last about 9 months with this configuration.
- Connected to a vehicle: Your device will be set to “motion detection mode”. This means the device will send a signal anytime the vehicle moves, and it will continue to send updates every minute until the device stops moving. You’ll need to charge your device more frequently in this configuration, possibly every 7 to 10 days.
If you would like a different frequency of data updates, just reach out to customer support via phone, email or in the app. Here are some of the options we can set for you:
- Motion detection mode for assets - Your device will send a signal anytime your asset moves, and continue to send updates every minute until the device stops moving. You’ll need to charge your device more frequently in this configuration, possibly every 7 to 10 days.
- Every six hours for vehicles - If updates four times per day is sufficient for the vehicle carrying your wireless Asset Trak, we can configure your device that way to preserve battery. This might be most useful in a vehicle that the wireless asset trak is a backup device.
- Once per day - If longer battery life is most important to you, we can set the device to update only one per day. The battery will last between 18-24 months in this configuration.
What should I do if the device position isn’t updating on my Zubie app?
There are a couple of things that can cause your Zubie wireless Asset Trak to stop updating your live map. Here are a few examples and how to resolve them.
- If the device is in an area with poor cell coverage, the “ping” cannot reach Zubie. It will reconnect and transmit once the device returns to solid cell service.
- Similarly, the device cannot update when it does not receive a GPS signal - for example in a garage or warehouse. Move the Asset Trak outdoors with a clear view of the sky. Then press and hold the button for 5 seconds until the light blinks. This should cause the device to reconnect to your Zubie app.
- The battery in your device may be drained. You can check the battery level on your Zubie app to identify if this is the issue. If the battery has drained, simply remove the Asset Trak, charge it, and then replace it on the mounting bracket. You can press and hold the button after charging to force the device to provide an update that you’ll be able to see on the Live Map.
- Be sure you haven’t created a “vehicle” to connect to your wireless Asset Trak device. You can certainly use this device in a vehicle, but in the Zubie app, be sure to create an “asset”.
- Lastly, it may simply have been too short a time since the last device update. Remember, your Zubie wireless Asset Trak comes programmed to send a signal every 6 hours. If you need to update the frequency of these pings, just contact support and we’ll make the change for you.
How can I see my wireless Asset Trak’s battery level and history of battery usage?
You can check the available charge on your device at any time by visiting the web application. Your asset will be visible on the left side of the screen, like this
For additional detail on battery drain over time, visit the Asset Overview page by clicking "Overview" (from the device list, as seen above). On the bottom left, you will see a graph depicting battery life over the past 30 days. By mousing over the blue line on this graph, you will see a day-by-day reading of battery levels.
Can I turn off my wireless Asset Trak device?
No. The wireless Asset Trak cannot be turned off. However, the device does turn itself off when the battery becomes fully drained.
What does the button on the wireless tracker do?
If you hold the button down until you see both lights blink, you will force the device to send its current position. Normally the device reports at a regular interval (by default every 6 hours) or in some configurations, it will update whenever the device moves. Pushing the button will simply force the device to send its position.