How frequently can I see updates for my asset that has a wired Asset Trak device?
Zubie’s wired Asset Trak devices come configured to “ping” (send data to Zubie) every 15 seconds when motion is detected, or every 4 hours when the device is not moving.
If you would like to change this frequency, please contact Zubie customer support.
What should I do if the device position isn’t updating on my Zubie app?
There are a couple of things that can cause your Zubie wired Asset Trak to stop updating your live map. Here are a few examples and how to resolve them.
- If the device is in an area with poor cell coverage, the “ping” cannot reach Zubie. Take the asset or vehicle somewhere with strong cell service and a clear view of the sky. It will reconnect and transmit once the device returns to solid cell service.
- Similarly, the device cannot update when it does not receive a GPS signal - for example in a garage or warehouse. Take the asset or vehicle somewhere with strong cell service and a clear view of the sky. This should cause the device to reconnect to your Zubie app.
If this doesn’t work, please reach out to Zubie support for assistance.
How do I create the vehicle or asset for my wired asset trak device?
Unlike Zubie’s OBD devices, our Asset Trak devices cannot automatically detect a vehicle’s VIN number. You’ll need to create a new vehicle or asset in the Zubie app, and then pair that new vehicle or asset with your device.
Here’s how to do that:
- Log into the Zubie mobile app or app.zubie.com on your mobile browser.
- Use your mobile device’s camera to scan the QR code on your Asset Trak device.
- This will open the window to Connect Device. Click the + button to create a new asset or vehicle. Then click “Create & Connect”.